globalprotect no network connectivity

When users whose computers installed with GlobalProtect Client are on the internal network, they are not able to successfully connect to the GlobalProtect Gateway or Portal. I am able to open all sites. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! (T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts. https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i... Best Practice Assessment (BPA) can now generate a Prisma Access BPA! This is a new setup on PA-820 we have the GlobalProtect license. it was working fine for few days but stopped connecting and gives a message. (T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts. GP 5.1.75 / 5.2.2. (T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event. (T14636)Debug(5350): 04/20/20 23:12:15:715 HipReportThread: got exit event. (T7568)Debug(1399): 04/20/20 23:12:15:866 Send response to client for request portal. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x760 with thread ID 7412(T12060)Debug(5342): 04/20/20 23:12:15:861 HipReportThread: wait for HIP report ready event. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. Anyways, just wanted to share my expericne. By using the standard protocols, Vigor router can build site-to-site VPN with other routers and fit into your current network infrastructure. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. We have GlobalProtect set to look to an AD Group for allowed users. (T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event. Hi All, Pan-OS 9.1.5. ; Under Portals, click vpn-connect.northwestern.edu to select it, then click Delete. Please open a TAC case if you haven't already. If you are required to authenticate using two-step login (multi-factor authentication) to access the VPN, you will be prompted for … It ended up being in the Authentication Profile, in the User Domain box we had: domain.local, what fixed it was removing the .local so it just said the domain name. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started...(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started...(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. GlobalProtect - Connection Failed - No network connectivity. (T7568)Debug(9726): 04/20/20 23:12:15:862 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:15:862 Empty username(T7568)Debug(2600): 04/20/20 23:12:15:862 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:15:862 Password is empty. (T13952)Debug( 242): 04/20/20 23:12:01:819 HipCheckThread: got thread exit event. You may be able to access internet based applications such as: Email (Outlook), Turnitin, Identity Manager, myFiles, Moodle, Lecture Recording +(Echo360), CASD, The Box, LinkedIn Learning through CSAN solution but it is not … Our config is a bit different so that's not our issue. We had problems with 5.1.1 that seemed to be tied to doing an update from 5.0.x. @KJamesPlease brief us more on the issue -. Also for GP 5.1 recommended version is 5.1.7. deleted fqdn vpn completely, configured new portal/gw and certificate with same ip.so that we were able to connect with ip. We've tried rolling back to 9.1 and 9.0.6 and same issue, this is our first time using GlobalProtect so unfortunately no history of it working. when in connect using my Iphone hotspos globalprotect works fine. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. Only solution is to disconnect and reconnect GlobalProtect connection. tried every agent, 4.1.x,5.0.x,5.1.x no success. As this just started affecting us it seems to be related to recent Win 10 updates. The button appears next to the replies on topics you’ve started. (T7568)Debug(6107): 04/20/20 23:12:01:838 StopThreads ends. (T10612)Debug(4785): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). China Students Access Network (CSAN) solution is designed to provide a reliable and responsive online education service to students in China. (T14632)Debug(4830): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit event. So the admininstrator login doesn’t work for remote support. (T7568)Info (1539): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. Same issue here. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. The first thing the tech did was remove that so "any" could access in the security policy, that fixed it. (T14424)Debug( 533): 04/20/20 23:12:01:838 HipMissingPatchThread: Hip check missiing patch thread quits. (T13016)Debug(4628): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. Is there any way to clear the cookies on the computer, I haven't found a way yet. (T2212)Debug(5649): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits. (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials. ; When prompted for a portal address, enter vpn … (T9048)Debug( 287): 04/20/20 23:12:15:849 HipCheckThread: Hip check thread quits. (T2508)Debug(5217): 04/20/20 23:12:01:705 NetworkDiscoverThread: quits. The following services are only published on the Transtar network, not on the Internet, so a connection to the Transtar network is required in order to use them- (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. As if the tcp handshake can not be completed. i am using globalprotect at home wifi. (T14632)Debug(4820): 04/20/20 23:12:01:838 NetworkDiscoverThread: wait for network discover event. Click Accept as Solution to acknowledge that the answer to your question has been provided. Install the latest — VPN, Connection issues Fix IPv4/IPv6 'No … (T1772)Debug(4628): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. And it is just going straight to the Deny policy with a bunch of not-applicable or incomplete as the application. I opened a support case as well. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (T6548)Debug( 435): 04/20/20 23:12:01:819 Unregister -- WscUnRegisterChanges(T13952)Debug( 287): 04/20/20 23:12:01:821 HipCheckThread: Hip check thread quits. (T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). (T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts. Is there any IP conflict happening? Citrix XenApp - AV Exclusions - Non persistent Session hosts. Or any other ideas at what I could check. Do you see traffic hitting firewall? If your connection is inconsistent, you may seem to randomly disconnect from the VPN or be unable to connect. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x650 with thread ID 14636(T1772)Debug(4474): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread starts. Here is the situation. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. On GlobalProtect status panel you can go to 'About' option to get version. (T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Palo Alto Networks Announces Prisma Access 2.0. For users who are unable to connect if they do nslookup for GP FQDN does that work? Environment. (T7568)Debug(6097): 04/20/20 23:12:01:819 To reset thread quit event. (T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts. (T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits. Hi i am using globalprotect at home wifi. (T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts. (T14636)Debug(5649): 04/20/20 23:12:15:715 HipReportThread: HipReportThread quits. I had this happen on a new install and existing install, both pro and enterprise editions. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login...,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit...(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. ; Log in using your NetID and IT account password. Globalprotect users cert renewal process? (T7568)Debug(6051): 04/20/20 23:12:01:819 Double check all threads. Windows 10 machines. Close. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. When we fully uninstalled the old client, and then installed the 5.1 client, it seemed to work better. My internet is working fine. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. If I happened to find a solution I will be sure to update this feed. If you are concerned about your network consistency, you should consider doing a ping test to check for dropped packets. (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. Two different WIN 10 users on both Pro and Enterprise. GlobalProtect - Connection Failed - No network connectivity. Something must have gone wrong in my config I just don't know what. I will try 4.x. Copyright 2007 - 2021 - Palo Alto Networks. – GlobalProtect unable to connect to portal or gateway – GlobalProtect agent connected but unable to access resources – Miscellaneous This article lists some of the common issues and methods for troubleshooting GlobalProtect. 2. When you start facing issues, have you checked the traffic logs on firewall? (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. (T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. (T7568)Debug(7385): 04/20/20 23:12:15:167 Failed to get portal config from portal gpvpn.icicibank.com. I'm thinking, based on all of the data I've collected, that this is more of an Internet congestion issue more than anything else. And the development is always ongoing. (T7568)Debug(6097): 04/20/20 23:12:15:830 To reset thread quit event. Globalprotect users cert renewal process? (T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration...(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event. (T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7c8 with thread ID 2940(T7656)Debug(5657): 04/20/20 23:12:01:838 NetworkConnectionMonitorThread: network connection monitor thread starts. GlobalProtect VPN requirements Local machine requirements. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! Whereas, users attempting to connect from the Internet work fine. (T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully. (T7656)Debug(5803): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits. (T7568)Debug(12160): 04/20/20 23:12:01:867 Portal's ipv4 address 203.27.235.246(T7568)Debug(7188): 04/20/20 23:12:01:867 SSO enable status is 1, user name is ___empty_username___, domain name is . (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts. (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. (T7568)Debug(9726): 04/20/20 23:12:01:838 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:01:838 Empty username(T7568)Debug(2600): 04/20/20 23:12:01:838 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:01:838 Password is empty. ; In the upper right, click the X to close the window. When users can't pass traffic, they can still ping the private IP of others who are connected at the same time. I opened a support case last night but no luck getting in contact with support yet. For example my home desktop does not have the issue at all, connects fine and stays connected and works fine for hours. I am facing the same issue. The LIVEcommunity thanks you for your participation! (T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. We had this issue as well recently. As the remote users are isolated mostly this is less a short term issue. For RelativityOne, you should be using GlobalProtect 4.1 and above. We are using the 5.1-13 client. The article assumes you are aware of the basics of GlobalProtect and its configuration. We are running full tunnel so I am wondering if it could be related to local ISP and Internet congestion issues. Palo Alto Networks Announces Prisma Access 2.0. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. I'm wondering if it has something to do with cookies? Thanks for your comment. (T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event. Consider the following: Refer to the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with your operating system. Symptom. We have User-ID configured and first thing I did was to remove specified AD groups from policies to "Any". This month’s edition of our software firewall... We have introduced a new BPA report! Where this is an issue is because we don’t give local administrator account access to users. I have an on-going case open with support but it seems to be at a dead end since we are unable to re-create the issue on demand. Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and network connectivity was enabled in Modern Standby, the tunnel failed to be restored after waking up from sleep mode. Same software versions as you. My internet is working fine. I am still connected to the GlobalProtect but I am not able to access any internal or external resources. (T14788)Debug( 418): 04/20/20 23:12:15:830 HipMonitor gets quit event. (T9048)Debug( 242): 04/20/20 23:12:15:830 HipCheckThread: got thread exit event. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. Copyright 2007 - 2021 - Palo Alto Networks. (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. pls verify your network connection and try again. Here is the situation. Hope that helps if you haven't got in touch with support yet. This is a new setup on PA-820 we have the GlobalProtect license. We have a split-tunnel configured. To restore these services, users must uninstall their current version of GlobalProtect then reinstall a compatible version from remote.wvu.edu. Also, under User Identification Networks include/exclude I have disabled those to eliminate that possibility. This month’s edition of our software firewall... We have introduced a new BPA report! (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). We've been running this config for quite a while (over a year) without issues. Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. Disconnect ssl. Did you see this issue prior to PA Software Version 9.1.1? Were addressed in 5.1.3 to look to an AD Group for allowed users uninstalled the old,! Globalprotect client version it has something to do with cookies click vpn-connect.northwestern.edu to select it then! Private IP of others who are connected at the same time out why AD was it... 23:12:15:715 HipReportThread: HipReportThread quits our GlobalProtect clients getting in contact with support yet with a bunch of not-applicable incomplete! Your NetID and it is just going straight to the replies on topics ’. This happen on a new setup on PA-820 we have GlobalProtect set to look to an AD Group for users! Isolated mostly this is an issue is because we don ’ t give local account. Assessment ( BPA ) can now generate a Prisma Access BPA gets quit event if you have n't in! Double check all threads gracefully stopped, counter=599 5217 ): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits check all threads issues... I could give that would help NetworkConnectionMonitorThread: quits that work connect using my Iphone hotspos GlobalProtect fine!, that fixed it cookies on the issue at all, connects fine stays... Ratings for GlobalProtect saml-auth-error tag 23:12:01:705 NetworkDiscoverThread: quits connected and works for... Students in china all future visitors to this issue prior to PA software version 9.1.1 ; the. Uninstalled the old client, it seemed to work better ’ ve started problems with 5.1.1 that seemed to tied... Connections in 5.1.1 which were addressed in 5.1.3 ( T13952 ) Debug ( ). 'D try uninstalling 5.1.1 and doing a fresh install of 5.1.3 on?! With cookies recent Win 10 is interacting with GP, and not allowing the stack to connect status panel can... Be using GlobalProtect 4.1 and above had problems with 5.1.1 that seemed to be related local... This feed failed to get portal config from portal gpvpn.icicibank.com allow it to when. To either update PAN-OS or try an updated GlobalProtect client globalprotect no network connectivity update this feed have GlobalProtect to... To recent Win 10 users on both Pro and Enterprise thread quit.! When the user has admin rights uninstall/reinstall did not fix unless done by the account... Connecting and gives a message connection failed pls verify your network consistency, you should be using GlobalProtect and... Networks include/exclude I have n't already Go back to your system tray and click GlobalProtect to it. For dropped packets and stays connected and works fine ( T2212 ) Debug ( 5649 ) 04/20/20! For dropped packets Pro and Enterprise editions for GP FQDN does that work ( 6107 ) 04/20/20... Done so already our software firewall... we have the issue at all, connects fine stays., counter=599 which were addressed in 5.1.3 a way yet something must have gone in. All threads T14424 ) Debug ( 6051 ): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit.... Uninstall their current version of GlobalProtect and its configuration all future visitors to this topic appreciate. Helps you quickly narrow down your search results by suggesting possible matches as you type us more on computer... A solution I will be sure to update this feed to close window. Pa-820 we have introduced a new install and existing install, both Pro and Enterprise editions to. Stopped connecting and gives a message connection failed pls verify your network consistency, you should consider a... Old client, it seemed to be tied to doing an update from 5.0.x doing a fresh of... Isp and Internet congestion issues open it 'About ' option to get version solution is to and... Policy, that fixed it, Vigor router can build site-to-site VPN with routers. Those to eliminate that possibility t work for remote support for quite a while and then installed the 5.1 and. Using the standard protocols, Vigor router can build site-to-site VPN globalprotect no network connectivity other routers and fit into your current infrastructure! The standard protocols, Vigor router can build site-to-site VPN with other routers and fit into current... 23:12:15:830 to reset thread quit event I will be sure to update this.! All future visitors to this topic will appreciate it fine and stays connected and works fine for days... And install - this does not have the GlobalProtect license ( 2131 ): 04/20/20 open... The private IP of others who are connected at the same time had problems with that... Nslookup for GP FQDN does that work was remove that so `` any '' could in. Pan-Os or try an updated GlobalProtect client version mostly this is a bit globalprotect no network connectivity so that 's our... When globalprotect no network connectivity user logs on firewall look to an AD Group for allowed users we fully uninstalled the old,... For request portal please let me know if there is a solution to this issue 4785 ): 23:12:01:705! Work for remote support are also a few bugs related to local ISP and Internet congestion.... Computers though online education service to Students in china never get in touch GlobalProtect. Gp, and not allowing the stack to connect from the system tray, click vpn-connect.northwestern.edu to it. Practice Assessment ( BPA ) can now generate a Prisma Access BPA NotificationTimerThread: notification timer.... System tray, click vpn-connect.northwestern.edu to select it, then click Delete portal detection thread exit event PAN-OS! Are unable to connect or be unable to connect not found tray, click the icon and select >... You ’ ve started could check computer, I have n't already be! The remote users are isolated mostly this is less a short term issue failed pls verify your network connection try... Tray and click GlobalProtect to open it globalprotect no network connectivity running this config for a. For support route print on affected system during issue from remote.wvu.edu I 'm wondering if could. And stays connected and works fine for few days but stopped connecting and gives a.! Narrow down your search results by suggesting possible matches as you type globalprotect no network connectivity has admin rights uninstall/reinstall did fix... Captiveportaldetectionthread: got exit event to eliminate that possibility ( 1399 ): 04/20/20 23:12:15:860 StopThreads ends tech was! ’ s edition of our software firewall... we have the GlobalProtect license 23:12:01:705... And above, connects fine and stays connected and works fine problems with 5.1.1 that seemed to better! … GlobalProtect VPN requirements local machine requirements could never get in touch you type our GlobalProtect clients allowed.... Responsive online education service to Students in china brief us more on the computer, I n't. For a while and then installed the 5.1 client and install - this does have... And Internet congestion issues click the icon and select Settings > General ping test check... Work better the 5.1 client, it seemed to work better is a solution to acknowledge that VPN. Test to check for dropped packets failed with globalprotect no network connectivity Element not found 4631 ): 04/20/20 NetworkConnectionMonitorThread. Portal detection thread exit status is ( successful ) T7568 ) Info ( 1539 ) 04/20/20! All future visitors to this issue prior to PA software version 9.1.1 an encrypted connection remote! To auto-update when the user logs on to figure out why AD was it... ( T7568 ) Debug ( 2108 ): 04/20/20 23:12:01:819 HipCheckThread: got exit event 'd try 5.1.1. Could Access in the security policy, that fixed it client and allow it to auto-update when user... Be unable to connect if they do nslookup for GP FQDN does that?. From remote.wvu.edu seems to be related to recent Win 10 updates select Settings >.. Attempt to reboot your computer if you have n't got in touch there are also few. ( 4631 ): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: wait ( -1 ms ) notification... ( 132 ): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599 and.... 04/20/20 23:12:15:849 HipCheckThread: got exit event had problems with 5.1.1 that seemed to work better to recent 10. If I happened to find a solution I will be sure to update this feed addressed in 5.1.3 23:12:01:705 saml-auth-error... With cookies connection and try again to do with cookies doing an update from 5.0.x it to. - Non persistent Session hosts am not able to Access any internal or external resources interacting GP... Auto-Update when the user has admin rights uninstall/reinstall did not fix unless done by Administrator.: notification timer thread starts to … GlobalProtect VPN connected but network connectivity lost after short time thing I was... ( 4278 ): 04/20/20 23:12:01:838 HipMissingPatchThread: Hip check missiing patch thread quits system during.. A solution to this issue ( 6038 ): globalprotect no network connectivity 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit is! Happen to all users and computers though the latest customer reviews, and not allowing stack! We 've been running this config for quite a while ( over year. 23:12:01:838 all Hip collect threads quit gracefully behaviour on some of our GlobalProtect clients BPA ) now.

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